Decision Policy
Madhouse decision in all game-related matters is final.

Procedure For Dropping Out / Closing A Position
If you wish to drop out you must inform Madhouse in writing by post, fax or email, remembering to quote your name, account number, player number, game name and game number. Failure to do so correctly or with all details intact may result in your *not* being dropped out and, in the case of commercial games, the resulting red account will be a legal and valid debt in your name which you will be expected to pay in full. If you decide to drop out and your account is in the red, you are required to clear your overdrawn account balance within 7 days. Since Madhouse have no wish to charge anybody for turns they do not wish to play we cannot stress strongly enough send us notification if you no longer wish to play so that we can correctly remove your position from the game!

Commercial Games Refund Policy
If you are playing a commercial game and wish to drop out and receive a refund of turn credit a fee equal to the value of one current turn of your present position will be deducted from your refunded credit as a management charge. No refunds are available unless requested as stated in the ‘procedure for dropping out’ shown above.. Cash sent in payment of any form of game special offer is not available for refund at any time, in whole or in part, under any circumstances whatsoever. If you wish your cash to be available for refund, do not purchase special offers.

Deadlines Policy
Postal Mailed turns should be sent allowing plenty of time to reach us before the return date shown on your turn report. It is advised that where possible E-Mailed and Faxed turns must be sent at least TWO DAYS BEFORE the due date. We do accept turns right up to the moment of the deadline (midday on the deadline day, GMT), but slow email delivery or other problems are very hard to do anything about at the last moment. To be safe... send early!

Lost and Missing Turns Policy
Madhouse take all possible precautions to be sure of reliability of post and email. However, we cannot be held responsible for any lost orders or missed turns resulting from postal or internet failure. Games will be run on time and if a turn is missing the position will still be run and updated with the usual fee charged. You will receive the turn update as usual. Orders sent late will not be used for the following turn.

Overdrawn Accounts Policy
Players must keep their accounts positive at all times. While Madhouse reserve the right to allow accounts to go into the red you should not count on or expect this. Madhouse may decide to drop your position if your account does not hold sufficient funds to process the turn. Any overdrawn balance is a legal debt you will be expected to settle and Madhouse reserve the right to take legal action to recover funds owed to us.

Player Diplomacy Policy
Players are encouraged to contact each other in the spirit of fun roleplay, friendly rivalry or good diplomacy. However, all contact between players should be in the spirit and good-nature of the game. Players acting irresponsibly or unpleasantly may be immediately removed from the game without refund. We would add that we have never had to do this and we very much hope we never will have to.

Cheques and Postal Orders
All cheques or postal orders should be made payable to 'Madhouse UK'.

Paypal
Madhouse accept payment by credit or debit cards via the online PayPal system. If you wish to take advantage of this you will have to set up an account with PayPal themselves which can be done via www.paypal.com.

Turn Error Policy
If you think Madhouse have made a mistake with your turn... contact us and let us know! We'll try to put it right or compensate your position in some way if we believe it is our fault, or explain where you want wrong if we feel you are mistaken. However, Madhouse have a strict policy of *never* re-running a turn. Whatever had happened we would not ever do so at any time unless *all* players were affected by the problem.

Bug Policy
If you think you have found a bug in a Madhouse game please report it to us by email, or using the applicable Bug Reports page on our website for that game. Madhouse always repair bugs quickly and will compensate your position if possible or necessary. However, turns are never re-run to fix a bug as a matter of very strict policy, so please don't ask.

Madhouse Control Policy
Madhouse have the right to make amendments to your position at any time, should they deem it necessary. This includes changes in ANY GAME ELEMENT that the GMs consider important or necessary. While we try not to use these powers very often, you should understand that this is a condition of your participation in the game. Madhouse welcome player comments and contributions of all kinds. We're here to help you. If you have any queries of suggestions of any kind then drop us a line! We'll be looking forward to it!

Maximum Players Policy
No player can have more than one position in any single game.
If you want more positions, play multiple games!